26th & 27th May, 2:00pm - 5:30pm GMT
Ramsay Health Care
Richard Baggaley, Chief People Officer, UK
Future of Work
Frontline Workers
- 2
Day - 30
Engaging Sessions - 20
Senior Speakers
Event Live In
Senior Level Speakers
Join knowledgeable like minded peers sharing the latest trends & strategies within the Future of Work landscape with best practice insight.
Going Virtual
Now, more than ever, enterprises are turning to our virtual events to help them through their Future Work road-map. We provide a tailored seamless experience with live interaction and accessible content globally.
Engaged Community
Join the conversation and share experiences and insight amongst our FoW community. Networking throughout our events and online platforms.
What Industries Are Frontline Workers?
- - Retail
- - Construction
- Manufacturing
- Health & Social Care
- Key public services - - Transportation
- Food and goods provisions
- Utilities, communications and key financial services
What Job Titles Should Attend?
Senior Titles within:
- - HR/ HR Technology/ Digital HR
- - Employee Engagement/ Experience
- - Internal Communication
- - Workplace Transformation
- - Digital Workplace
- - CIO's/ I.T Directors
- People, Culture & D&I
Global Virtual Event
Our event will run from 2:00pm to 5:30pm GMT/ 09:00am EST to 12:30pm EST.
All attendees will have access to all session recordings post event.
Exclusive Sponsor
LiveTiles
A great workplace starts with great staff communication. LiveTiles tech solutions will help you get a more personalized and unified digital workplace experience. Cut out the noise from information overload and eliminate context switching between disconnected apps and tools.Improved internal communications drive better user engagement, boost productivity, and make collaborating a breeze. For teams with remote workers, this connection and support is more crucial than ever.With LiveTiles, your organisation can provide an incredible employee experience that creates a positive culture of inclusion and innovation. LiveTiles is a Microsoft Gold Partner, leveraging Office 365 and Azure technology, while extending the functionality of SharePoint and MS Teams.
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- Profession Digital Marketing
- Experience 8 Years
- Email robert.gates@domain.com
- Phone 567.123.9008
- Company MiExpo Business
- Website www.miexpoconf.com
Confirmed Speakers
9:00am ET / 2:00pm GMT
Chairman's Welcome and Opening Remarks
9:20am ET / 2:20pm GMT
Opening Keynote
9:35am ET / 2:35pm GMT
Panel: Building a Company Culture for Frontline Workers
- Creating a positive and inclusive culture for desk less workers
- Engaging with front line team members through effective communication systems
- Methods of cultivating a culture of teamwork and collaboration
- What role does technology play?
10:15am ET / 3:15pm GMT
Case study: Communicating with frontline staff
Case study showing highlights how Deutsche Post DHL in Germany digitally connected close to 200k employees with a new employee app, and how they are building out this app towards a „swiss army knife“ for information, communication and employee services.
Speaker:
Dr. Peter Schulz-Rittich, Vice President BPO and Digitalization HR, Deutsche Post DHL
10:45am ET / 3:45pm GMT
Presentation: The digital experience for frontline staff
- Having a clear strategy and vision for the digital experience of frontline workers
- Making informed decisions on what technology or devices they need
- Ensuring access for all no matter their location or device
- The importance of upskilling/reskilling your frontline employees in digital channels
11:15am ET / 4:15pm GMT
Coffee and Connection
11:45am ET / 4:45pm GMT
Presentation: Empowering the frontline through technology
- How do employers connect their frontline through technology?
- Making sure workers have access to communication and collaboration tools
- Strategies for rolling out new tech – what do you need to consider? How do you get buy-in from staff and make sure they use it correctly?
Getting feedback from the frontlines – is it enhancing the customer experience?
12:05pm ET /5:05pm GMT
Panel: The Impact of Covid on HR and Corporate Communications
- How has the pandemic changed the role of HR and Corporate Comms?
- What new trends are we seeing?
- What is the future of HR roles now that every employee is connected comms and HR?
- What can be learnt from different industry verticals?
Panellists:
Sebastien Girard, Senior Vice President Workforce Engagement, Atrium Health
Diana Valler, Vice President, Human Resources, TravelBrands
9:30am ET / 2:30pm GMT
Chairman’s Welcome and Opening Remarks
9:50am ET / 2:50pm GMT
Case Study: Real World Success Story
10:05am ET / 3:05pm GMT
Case Study: Improving Internal Communication and Engagement at Ramsay Health Care
- As part of the People Strategy signed off in 2020, it was agreed action needed to be taken to improve Communication and Engagement
- A decision to invest in Social Media, Workplace (by Facebook) and roll out across the company to 5200 staff
- 10 months into the launch, and with good adoption, a review of the benefits along with the long term plan and learning will be shared
Speaker:
Richard Baggaley, Chief People Officer, UK at Ramsay Health Care
10:35am ET / 3:35pm GMT
Case Study: Mental Agility during a crisis
How Mental Agility was achieved at OTB during Covid crisis by:
• Empowering people
• Establishing two-way communication
• Building Emotional Capital
Speaker:
Diane Sanford, Chief People Officer, On the Border Mexican Restaurants
11:05am ET / 4:05pm GMT
Coffee and Connection
11:10am ET / 4:10pm GMT
Presentation: Creating a safe working environment for frontline staff
- What policies and procedures need to be put in place so that staff can feel safe in their working environment?
- Do you have a vaccination policy? What do you need to consider? How are you communicating that to staff?
- Balancing employee health and wellbeing, ethics and legal requirements
11:25pm ET / 4:25pm GMT
Panel: Connecting and Communicating with your Frontline staff
- Strategies for reducing complexity and noise. Finding the right content, frequency, targeting and tooling.
- Internal user panels and use case descriptions
- Knowing what works – a look at polls and analytics
- Distributed ownership vs. leadership and corporate policies
Panellists:
Gerrard Hartland, (Interim) Head of Internal Communications, NHS Blood and Transplant
Helen Davies, Director, Employee Experience, HR, Sun Peaks Resort LLP
12:10pm ET / 5:10pm GMT
Closing Keynote:
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