26th May, 2021:
9:00am ET - 12:45pm ET
2:00pm GMT - 5:45pm GMT
27th May, 2021:
9:30am ET- 12:25pm ET
2:30pm GMT - 5:25pm GMT
Deutsche Post DHL
Dr. Peter Schulz-Rittich, Vice President BPO and Digitalization HR
Future of Work
Frontline Workers
- 2
Day - 30
Engaging Sessions - 20
Senior Speakers
Event Live In
Senior Level Speakers
Join knowledgeable like minded peers sharing the latest trends & strategies within the Future of Work landscape with best practice insight.
Going Virtual
Now, more than ever, enterprises are turning to our virtual events to help them through their Future Work road-map. We provide a tailored seamless experience with live interaction and accessible content globally.
Engaged Community
Join the conversation and share experiences and insight amongst our FoW community. Networking throughout our events and online platforms.
What Industries Are Frontline Workers?
- - Retail
- - Logistics
- - Pharmaceutical
- - Construction
- Manufacturing
- Health & Social Care
- Key public services - - Transportation
- Food and goods provisions
- Utilities, communications and key financial services
What Job Titles Should Attend?
Senior Titles within:
- - HR/ HR Technology/ Digital HR
- - Employee Engagement/ Experience
- - Internal Communication
- - Workplace Transformation
- - Digital Workplace
- - CIO's/ I.T Directors
- People, Culture & D&I
Global Virtual Event
Our event will run from 2:00pm to 5:30pm GMT/ 09:00am EST to 12:30pm EST.
All attendees will have access to all session recordings post event.
Exclusive Sponsor
LiveTiles
A great workplace starts with great staff communication. LiveTiles tech solutions will help you get a more personalized and unified digital workplace experience. Cut out the noise from information overload and eliminate context switching between disconnected apps and tools.Improved internal communications drive better user engagement, boost productivity, and make collaborating a breeze. For teams with remote workers, this connection and support is more crucial than ever.With LiveTiles, your organisation can provide an incredible employee experience that creates a positive culture of inclusion and innovation. LiveTiles is a Microsoft Gold Partner, leveraging Office 365 and Azure technology, while extending the functionality of SharePoint and MS Teams.
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- Profession Digital Marketing
- Experience 8 Years
- Email robert.gates@domain.com
- Phone 567.123.9008
- Company MiExpo Business
- Website www.miexpoconf.com
Confirmed Speakers
9:00am ET / 2:00pm GMT
Chair's welcome and opening remarks
Mark Phelan, Operations executive, specialising in people-centric business transformation
9:20am ET / 2:20pm GMT
Opening keynote: The evolution of the frontline workforce
Paul Conneally, Head of Global Communications, LiveTiles
9:35am ET / 2:35pm GMT
Panel: Building a company culture for frontline workers
- Creating a positive and inclusive culture for desk less workers
- Engaging with front line team members through effective communication systems
- Methods of cultivating a culture of teamwork and collaboration
- What role does technology play
Moderator: Mark Phelan, Operations executive, specialising in people-centric business transformation.
Panellists:
Temitope Sadiku, Global Head of Digital Employee Experience, The Kraft Heinz Company
Louis Blake, Head of Media, Digital and Internal Communications, London Fire Brigade
Richard Hawks, Innovation Executive, LiveTiles
10:15am ET / 3:15pm GMT
Presentation: Connecting with the Front Line - Empowering and engaging frontline workers with technology
Driven by the need for timely and efficient employee communication during the Covid-19 pandemic, Deutsche Post DHL has digitally connected with its frontline staff in the German Post & Parcel business for the first time with a new employee app and platform. In an extremely agile and cross-functional effort, close to 200k employees were outfitted with a new digital ID and onboarded onto the app on their personal devices within 5 months. Going forward we will build out the app and platform towards a „swiss army knife“ for information, communication and employee services.
Speaker:
Dr. Peter Schulz-Rittich, Vice President BPO and Digitalization HR, Deutsche Post DHL
10:45am ET / 3:45pm GMT
Presentation: The digital experience for frontline staff
- Having a clear strategy and vision for the digital experience of frontline workers
- Making informed decisions on what technology or devices they need
- Ensuring access for all no matter their location or device
- The importance of upskilling/reskilling your frontline employees in digital channels
Speakers:
Stephanie Donahue, President/Co-founder, PAIT Group
Mark Rackley, Partner / Chief Strategy Officer at PAIT Group
11:15am ET / 4:15pm GMT
Coffee and Connection
11:35am ET / 4:35pm GMT
Presentation: Empowering the frontline through technology
- How do employers connect their frontline through technology?
- Making sure workers have access to communication and collaboration tools
- Strategies for rolling out new tech – what do you need to consider? How do you get buy-in from staff and make sure they use it correctly?
Getting feedback from the frontlines – is it enhancing the customer experience?
Speaker:
Patrick Püntener, CTO, LiveTiles
12:05pm ET /5:05pm GMT
Panel: The impact of Covid on HR and corporate communications
- How has the pandemic changed the role of HR and Corporate Comms?
- What new trends are we seeing?
- What is the future of HR roles now that every employee is connected comms and HR?
- What can be learnt from different industry verticals?
Moderator: Lucy Standing, Founder, Brave Starts
Panellists:
Sebastien Girard, Senior Vice President Workforce Engagement, Atrium Health
Diana Valler, Vice President, Human Resources, TravelBrands
Joséphine Björklund, Senior Vice President Corporate Communication, Essity
Amanda Mogan-Wilson, Head of Communications and Engagement, Jardine Motors Group
12:45pm ET /5:45pm GMT
End of day one
9:30am ET / 2:30pm GMT
Chair’s welcome and opening remarks
Mark Phelan, Operations executive, specialising in people-centric business transformation.
9:50am ET / 2:50pm GMT
Case Study: Retail real world success story
- Deep dive into today’s retail frontline workforce challenges
- A look at how to connect with employees who don’t have company email addresses
- How top LiveTiles retail customers are creating better employee experiences with tech
Speaker:
Mike Czechowski, Head of Professional Services, LiveTiles
10:05am ET / 3:05pm GMT
Presentation: Shifting HR from employee-centric to experience-centric
- How to improve the employee experience in a way that drives performance.
- Understand how to implement systems and processes to reinforce positivity.
- Insight on how employee experience is an employee-centric way of thinking about the organization; decisions made internally consider how employees feel about all aspects of their employment.
Speaker:
Harvey Foote, Senior Vice President, People, SE Health & Elizz
10:35am ET / 3:35pm GMT
Case Study: Mental agility during a crisis
How Mental Agility was achieved at OTB during Covid crisis by:
• Empowering people
• Establishing two-way communication
• Building Emotional Capital
Speaker:
Diane Sanford, Chief People Officer, On the Border Mexican Restaurants
11:05am ET / 4:05pm GMT
Coffee and Connection
11:25pm ET / 4:25pm GMT
Panel: Connecting and communicating with your frontline staff
- Strategies for reducing complexity and noise. Finding the right content, frequency, targeting and tooling.
- Internal user panels and use case descriptions
- Knowing what works – a look at polls and analytics
- Distributed ownership vs. leadership and corporate policies
Moderator:
Victoria Dew, CEO, Dewpoint Communications
Panellists:
Gerrard Hartland, (Interim) Head of Internal Communications, NHS Blood and Transplant
Steven Stokes, Head of Communications and Engagement, Wales Air Ambulance Charity – NHS Wales
Sarah Kitts, Senior Internal Communications and Engagement Manager, Department for Environment, Food and Rural Affairs (DEFRA)
Paul Conneally, Head of Global Communications, LiveTiles
12:05pm ET / 5:05pm GMT
Closing keynote: Supporting the frontline workforce in 2021 and beyond
Paul Conneally, Head of Global Communications, LiveTiles
12:25pm ET / 5:25pm GMT
End of conference
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