Presentation: Navigating Change with Empathy: A Human-Centric Approach to Digital Transformation
11 Jun 2025
Future Workplace
Change is a constant—and a necessary driver of growth—but most people aren’t naturally equipped to handle it with ease. So how we help them navigate that journey can make all the difference.
Join Matt Dietly, Employee Experience Lead at WongDoody, and Stephanie Meynard, VP, Regional IT & Experience at AECOM, as they explore how empathetic change management, thoughtful design, and the smart application of technology can power successful employee experience transformation.
In this conversation, they’ll share how AECOM and WongDoody partnered to reimagine the employee experience—where employees were equipped, informed, and included every step of the way.
We’ll discuss:
- Why meaningful transformation starts with understanding employee needs, challenges, and personas across the organization and will drive better engagement and outcomes
- How applying customer experience (CX) best practices can elevate your employee experience (EX)
- Designing personalized tools that supports—not overwhelms—employees
- The importance of Organizational Change Management (OCM) that speaks to people, not just processes
Senior Representative, WongDoody