Companies work hard to keep employees, partners, and customers informed, but traditional L&D approaches - such as content creation, training, and assessments / often fall short. Several challenges contribute to gaps in training and knowledge retention:

- Content quickly becomes outdated

- Knowledge gets siloed

- Employee turnover leads to a loss of expertise

- Individuals are often unmotivated to engage in training sessions.

Could knowledge models be the solution to keeping critical information up-to-date and consistent across departments? Knowledge models address these issues by centralizing key information and ensuring it remains current with the help of subject matter experts (SMEs). KM can be applied to various learning activities, including real-time support through chat.