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Warren Gouws

Warren Gouws

Senior Director of Solution Engineering, Freshworks

Warren Gouws is a Senior Director of Solution Engineering at Freshworks with over two decades of experience driving HR technology, workforce management, and enterprise service transformation. Previously, he led solutions architecture at SumTotal Systems delivering HCM and digital learning solutions for Fortune 500 brands. Warren specializes in combining SaaS technologies with workforce strategies to streamline HR service delivery and enhance employee engagement. Holding a bachelor’s degree in computer science and certifications in generative AI and sales leadership, Warren bridges the gap between advanced IT solutions–including cloud deployment, AI adoption, systems integration–and modern, high-performing employee experiences.

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